Refund and Returns Policy

Return & Refund Policy

At Shoser, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our return and refund policy is designed to make the process as simple and straightforward as possible. Please read the following guidelines to understand how to return items and receive a refund.

Eligibility for Returns

You may return items within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as when you received it.
• The item must be in its original packaging, including any tags, labels, and accessories.
• Proof of purchase, such as the order confirmation email or receipt, must be provided.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

• Gift cards
• Final sale items
• Customized or personalized products

Return Process

1. Initiate a Return:

   • Contact our customer service team at support@shoser.co.uk to initiate a return. Please provide your order number, item(s) you wish to return, and the reason for the return.
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2. Receive Return Instructions:

   • Our customer service team will provide you with return instructions, including the return address and any necessary return authorization.

3. Pack and Ship the Item:

   • Carefully pack the item(s) in their original packaging, including all accessories and documentation. Ensure the package is securely sealed to prevent damage during transit.
   • Ship the package to the return address provided. We recommend using a trackable shipping method to ensure your return is received.

4. Confirmation and Processing:

   • Once we receive your returned item(s) and verify their condition, we will process your refund or exchange. Please allow up to 7 business days for the return to be processed.

Refunds

• Method of Refund:
  • Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, store credit will be issued.
• Processing Time:
  • Once your return is received and inspected, we will send you an email notification. If your return is approved, the refund will be processed within 5 business days. Depending on your payment provider, it may take additional time for the refund to appear on your statement.

Exchanges

If you wish to exchange an item for a different size, color, or style, please indicate this when contacting our customer service team. Exchanges are subject to item availability. If the item requested is not available, we will issue a refund.

Return Shipping Costs

• Domestic Returns (Within the Same Country):
  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• International Returns:
  • Customers are responsible for return shipping costs, including any customs duties or fees.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at support@shoser.co.uk  within 7 days of receiving your order. Provide your order number, a description of the issue, and photos of the damage or defect. We will arrange for a replacement or refund as appropriate.

Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team at support@shoser.co.uk . We are here to help and ensure you have a positive shopping experience.